Effective Date: January 22, 2026

Company: EASY PEASY GROUP LIMITED
Website: www.dortmart.com
Contact: info@dortmart.com

Refund Policy

1. Right of Withdrawal

Customers within the European Union have the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason, in accordance with Directive 2011/83/EU.

To exercise this right, please contact us at info@dortmart.com and include your order details.

2. Return Conditions

To be eligible for a return:

• The product must be returned in its original condition
• The product must not show signs of excessive use beyond normal inspection
• The product should be returned in its original packaging where possible
• Proof of purchase must be provided

3. Refund Eligibility

All products sold on this website are eligible for refund, including discounted or promotional items.

Refunds will be processed once the returned item has been received and inspected.

4. Refund Process

Once your return is received and approved:

• You will be notified via email
• The refund will be issued within a few working days
• Refunds will be made via the original payment method or via bank transfer for cash on delivery orders

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

6. Defective or Incorrect Products

If you receive a defective or incorrect product:

• Contact us within 14 days at info@dortmart.com
• Provide your order number and clear evidence such as photos or videos

We will offer a replacement or full refund at no additional cost.

7. Exchanges

Exchanges are only available for defective or damaged items.

8. Return Address

All returns must be sent to:

EASY PEASY GROUP LIMITED
FLAT/RM A 15/F Goldfield Industrial Building
144 to 150 Tai Lin Pai Road
Kwai Chung, Hong Kong

9. EU Consumer Rights

Nothing in this Refund Policy affects the statutory rights of consumers in the European Union under applicable consumer protection laws.