Effective Date: January 22, 2026

Company: EASY PEASY GROUP LIMITED
Website: www.dortmart.com
Contact: info@dortmart.com

1. Shipping Coverage

We ship our products across all European Union countries.

Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• Central Europe: 2–4 business days
• Eastern Europe: 2–5 business days
• Western Europe: 3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.

We offer:

• Free shipping on selected products or promotional items
• Standard shipping fees for all other items, clearly displayed during checkout

All applicable shipping costs are shown before order confirmation.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, please contact us first at info@dortmart.com to receive return instructions.

Return conditions:

• You are responsible for the return shipping costs unless the product is defective or incorrect
• Shipping fees are non-refundable
• If a refund is approved, return shipping costs may be deducted from the refund

We recommend using a trackable shipping method or shipping insurance. We are not responsible for items lost or damaged during return transit.

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur.

If your order is delayed or not received within the estimated timeframe, please contact us at info@dortmart.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

We will arrange a replacement or refund after reviewing the case.